Legal

Privacy Policy

Last updated: March 18, 2026

At AccessHive ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our identity and access management platform and related services.

1. Information We Collect

Information You Provide

  • Account information: name, email address, company name, and role when you create an account.
  • Billing information: payment details processed securely through our third-party payment processor.
  • Platform credentials: OAuth tokens and API keys you authorize AccessHive to manage on your behalf.
  • Support communications: information you provide when contacting our support team.

Information Collected Automatically

  • Device and browser information, IP address, and operating system.
  • Usage data including pages visited, features used, and access patterns.
  • Audit logs of access management events within the platform.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the AccessHive platform.
  • Manage access credentials and permissions across connected platforms.
  • Generate audit trails and compliance reports for your agency.
  • Process transactions and send related billing communications.
  • Send administrative notifications, security alerts, and platform updates.
  • Respond to support inquiries and provide customer service.
  • Monitor and analyze usage trends to improve our services.
  • Detect, prevent, and address technical issues and security threats.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: trusted third parties who assist in operating our platform, such as cloud hosting, payment processing, and analytics providers.
  • Connected platforms: when you authorize AccessHive to manage access on third-party platforms (e.g., Google Ads, Meta, HubSpot), we transmit only the credentials and permissions necessary to perform the requested operations.
  • Legal requirements: when required by law, subpoena, or legal process, or to protect our rights, safety, and property.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.2+) and at rest (AES-256), regular security audits, role-based access controls, and immutable audit logging. OAuth tokens and API keys are stored in encrypted vaults with strict access controls.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Audit logs are retained in accordance with your subscription plan and applicable compliance requirements. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: request a copy of your personal data.
  • Correction: request correction of inaccurate data.
  • Deletion: request deletion of your personal data.
  • Portability: request your data in a portable format.
  • Opt-out: unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at privacy@accesshive.io.

7. Cookies and Tracking

We use cookies and similar tracking technologies to operate our platform, remember your preferences, and analyze usage patterns. You can control cookie preferences through your browser settings. Essential cookies required for platform operation cannot be disabled.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including standard contractual clauses where required.

9. Children's Privacy

AccessHive is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of AccessHive after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

AccessHive, Inc.
Email: privacy@accesshive.io